We are committed to maintaining the highest level of confidentiality in protecting your personal information. In order to ensure our ability to access our Services, we may obtain and sometimes share your information. To further protect your privacy, we are providing this notice that contains detailed information about our information practices and the choices you have regarding the collection and use of your information. To ensure that all users of the website, https://tunemedia.club (hereinafter referred to as the "Website") are aware of the privacy policy governing the use of the Website and Application, we encourage you to log in to the Website or Application to read the Privacy Policy and accept the terms contained herein. You must agree to our Privacy Policy regarding the collection and use of your personal information, otherwise you will not be permitted to use the Website or Application. If you have any questions or complaints about this Privacy Policy, you may contact our Customer Support at support@tunemedia.club.

1. Definitions

“We”, “Us”, and “Us” - refers to the creators of this Privacy Policy.

“You”, “Your”, “Yourself” and “User” - refer to natural and legal persons using the Website.

“Website” - refers to Tune Media’s official website

“App” - refers to the app created by Tune Media

“Personal Information” - refers to any personally identifiable information that we may collect from you.

“Third Party” - refers to any website, Tune Media or person other than the User and the creator of the Website.

2. Summary

We take responsibility for respecting your personal information online. We recognize the need to store and manage the personally identifiable information (“Personal Information”) that we share with you. Your personal information includes, but is not limited to, your name, address, email address, phone number or other contact details. To purchase a product from our website or application, you will be required to provide the following information, but is not limited to: phone number; bank information; date of birth; class, school, subject and curriculum; email address. This Privacy Policy also applies to data collected from users who are not registered as members, including surfing behavior, pages viewed, etc. In addition, the Website and App may ask for permission to link your Tune Media account with your social media account, and if you have given permission to link the accounts, the information will be collected directly from your social media account.

3. User Provided Information

The Application/Website/Service/Products collects information you provide when you download and register for the Application or Service or Product. When registering with us, you generally provide (a) your name, age, e-mail address, address, phone number, password, and your child's educational interests; (b) transaction-related information such as when making purchases, responding to offers, or downloading or using the Application from us; (c) information you provide to us when contacting us for help; (d) information you enter into our system while using the Application/Service/Product, such as when asking doubts, participating in discussions, and taking tests. This information will be considered 'Personal Information'. In order to provide you with services, important information, necessary notifications and marketing promotions, we may use the information from time to time. We will ask you if we need additional information that would personally identify you (Personal Information). We will not differentiate between the person who uses the device to access the request, site or service or product, provided that the credentials match your login/access credentials. It is essential to log in using your own credentials to make full use of the App/Website/Service/Product and to ensure that your information is properly captured in the App/Website/Service/Product.

4. Automatically Collected Information

In addition, the app/product/device may automatically collect certain data, including, but not limited to, the mobile device you use, your mobile device's unique device ID, your mobile operating device's IP address, your mobile browser type, and information about your use of the application/service/product. We collect other relevant information as you give us permission, as is the case with most mobile applications. To pay for products and services, we use an external development account, credit card processing, and payment gateway Tune Media. These companies do not retain, share, store, or use personal information for any other purpose.

5. How Information is Collected

We will determine the purpose of the collection of personal information before or when we collect it. Unless otherwise required by law or with the consent of the appropriate personnel, we will only collect and use personal information for the purposes specified by us and for other compatible purposes. For these purposes, we will retain personal information only for as long as necessary. With the knowledge or consent of the appropriate personnel, we collect personal information in a manner that is lawful and fair. Personal information will be appropriate for the purpose for which it is used and, to the extent necessary for that purpose, will be accurate, complete and updated.

6. Cookies

On some pages of our website and applications, we use data collection devices such as "cookies". "Cookies" are small files on your hard disk that help us provide customized services. We also offer some functionality that can only be used using cookies. Cookies can also help us provide you with information based on your interests. Cookies can be used to identify registered or logged in users. Through your visit to this web page, third-party providers may use cookies to serve ads, including Google.com ("Google"). You may visit third-party websites and decide not to use cookies for interest-based advertising if a third party provides such an option. You can opt out of receiving the DoubleClick cookie for Google and its partners by visiting "Add Settings". (Alternatively, by visiting aboutads.info), you can instruct users to opt out of the use of cookies by third-party providers for interest-based advertising. You can opt out here: https://tools.google.com/dlpage/gaoptout/ by downloading and installing the Google Analytics Opt-Out Plugin.

7. External Links to the Website

Hyperlinks to other websites, content or resources may be included on this website. We do not control any websites or resources provided by any entity or person other than us. You acknowledge and agree that we are not responsible for your access to such external websites, resources or other material and do not endorse any such websites or resources or other material. You acknowledge and agree that we are not liable for any loss or damage arising from or in connection with the availability of such external websites or resources. The providers of such third-party services and websites may have their own privacy policies, which may affect the storage and retention of your personal information. We encourage you to review the website's privacy policy to protect your personal information when visiting third-party websites. We use third-party advertising companies when you visit this website.

8. Our Use of Your Information

Your contact details will be used as necessary to communicate with you. We use your IP address to diagnose problems with our servers and to operate our website and applications. You can identify and collect broad demographic information using IP addresses. Finally, with your IP address, we can help protect you from partnering and fraud. As new technology becomes available, we will improve security. If we acquire or merge with another Tune Media, you will send us information about yourself. In such cases, you will be notified by email or by posting a prominent notice on the Site prior to the transfer of information and the adoption of a different privacy policy. We may disclose your personal information to third parties to comply with court orders and similar legal process, or to comply with the law as we deem necessary in good faith and to prevent imminent physical or financial harm. Alternatively, we may investigate or take action regarding illegal activities, suspected fraud or violations of our Terms of Use. In accordance with our Copyright Policy, we may disclose personally identifiable information. You may disclose your name, address, country, telephone number, email address and the name of your business.

9. Privacy

You further acknowledge that this website may contain information that is confidential to us, and that you may not disclose this information without our prior written consent. Your information will not be disclosed to any third party unless required by law to do so by the appropriate authorities. Your information will be treated as confidential. No third party will sell, share or rent it to us, and we will not send unsolicited emails using your email address. The emails we send are only related to the services and products we have agreed to.

10. Disclosure of Your Information

Due to the existing regulatory environment, we cannot guarantee that there will be no other means of disclosing your personal communications and other information that is not described differently in this Privacy Policy. We may be required to disclose information to governments, law enforcement agencies or third parties (without limitation or exclusion). In some circumstances, third parties may illegally intercept or access transmissions or personal communications, or members may misuse your information collected from our website. Therefore, we do not and should not expect that your personal information, identifiable or personal communications will always remain private, although we apply industry standard practices to protect your privacy. As a matter of policy, we do not sell or rent information about you to any third party. However, the following describes some of the ways in which you may disclose your personal information: External service providers: You may use our websites in conjunction with various services provided by external providers. When you use these optional services and they are required to collect information from you, their privacy policies will apply. Other entities in the corporate world: Your personal information is shared with our parent and/or subsidiaries who will assist you with your online needs and related services, which are available worldwide. These details will be provided to you exclusively to enhance your browsing experience and provide our services. They will use your information in the same way as their other members, as long as they have access. Tune Media and/or its subsidiaries, or all of them, may be acquired or merged with another business entity. We will share some or all of your personal information if the combination of services you ordered is not available on our own servers. In such an event, you will be notified (to the extent it occurs). We work with various other organizations, including law enforcement agencies, to ensure compliance with various laws, including: intellectual property, fraud and other property rights. You authorize us to share any personal information with law enforcement agencies and government officials in the event of an investigation of fraud, intellectual property or other illegal activity that may expose us or you to legal liability.

11. Access and Review of Information

You can view and edit the information you submit each time you register. We can check your historical information if there are any changes. You can change your personal details such as your address, postcode, country and phone number. We will retain records of the information you request that we delete in some cases, including situations where it will help resolve disputes, issues, and our terms. Another issue is that due to technical and legal restrictions, including storage backups, old data is never completely removed from our systems. You should not expect us to delete all of your personally identifiable information from our database in response to your request.

12. Other Information Collectors

The information in this document only applies to how we collect and use your data unless otherwise stated in our Privacy Policy. Information you provide to parties other than us, regardless of where you obtain it on the Internet, may be subject to different standards of use or disclosure. Third-party advertisers are subject to their own privacy policies in relation to our use of it. You should ask questions before providing your personal information to anyone, as we have no control over the privacy policies of third parties.

12. Security

We view data as a valuable asset, and therefore we must do everything we can to prevent data loss and security breaches. To protect information from unauthorized access by members inside and outside the firm, we use a variety of security technologies. We do not recommend that you transmit credit card information and banking account information to other users using this website. People are encouraged to do so offline, over the phone or via personal email. We ensure the confidentiality of our customers’ personal information by using accepted industry standards after transport and delivery. While it is not possible to achieve "perfect security" online, you also acknowledge that any security breach beyond our normal security procedures is at your own risk.

13. Disclaimer

You should be aware that we cannot guarantee the confidentiality of your personal communications and other personal information (including credit card and bank account numbers), as these may be disclosed in ways not described in this Privacy Policy. For this reason, while we are committed to protecting your privacy, we cannot guarantee that your privacy will always be protected. You, as a user of this website, assume and accept all responsibility and risk for everything you do on this website, on the Internet, on your own devices, and wherever you go.

14. Disputes and Jurisdiction

All claims, rights, refunds, and compensation claims raised by this policy will be resolved using a two-step alternative dispute resolution process. Step One: Mediation. If a dispute arises, a neutral third party will be selected to resolve the issue and each party will select a mediator by mutual agreement. They may each nominate a single arbitrator, and if both parties agree with that person, he or she will be assigned to mediate the case. However, if the two proposed arbitrators cannot reach a consensus, Tune Media reserves the right to make the final decision. Although the arbitration decision is not binding, both parties will make every effort to comply with it. Stage 2: Arbitration Process. If mediation fails, the arbitration award shall be final and enforceable by both parties. The two parties shall each name one arbitrator and the third shall be appointed by them from two other arbitrators mutually selected by them. The arbitration shall be held in Dhaka, Bangladesh. English shall be used for the arbitration proceedings. After the arbitrators deliver their decision, both parties shall be bound by it. If the alternative dispute resolution fails to resolve the dispute, the case shall be brought before the Dhaka Court.

15. Questions and Suggestions and Complaints Officer

If you have any unresolved issues with our customer service team, or if you wish to report any unresolved issues, please write to our customer service at support@tunemedia.club

16. Notice of Amendments and Changes to the Terms and Privacy Policy

We reserve the right to change the Terms and Privacy Policy from time to time as necessary without giving you any notice or prior notice. Your continued use of this website shall be deemed acceptance of these Terms. Any changes are permissible. Consequently, you are advised to review the Terms of Service frequently. If you do not agree to any changes or modifications to the Terms, you may immediately discontinue use of this website and any related services.